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Customer Service

Customer ServiceWhen you buy any product from Leader NZ, you not only receive prompt, priority service but you can buy with confidence because we stand by our products. We pride ourselves on our sales support. We hope you find the site interesting and informative and we invite you to submit feedback, constructive criticism and/or suggestions. Thanks for visiting Leader NZ online.
 
Returns Policy

All ITEMS EXCLUDING SCISSORS

If you are not totally satisfied with your order you may return it to us within 30 days for exchange or refund.  Returned items MUST BE in their original packaging and be unused with all the original tickets / labels. A copy of the purchase invoice must also be returned with the product.
 

HAIR

PLEASE consider carefully when purchasing hair extension products as these will not be refunded unless faulty. Any product used will not be refunded for reasons relating to hygiene.
These products are also checked for manufacturing faults prior to dispatch and if on receiving them you are not 100% satisfied them please make contact immediately. 

 

SCISSORS

All scissors are thoroughly checked and oiled on arrival in NZ and again prior to sale. The oil protects the scissor and ensures it arrives to you in the best possible condition. We do everything to ensure all scissors leave the warehouse in excellent condition, however it is your responsibility to please check your scissors immediately when they arrive for any faults or defects. If there is something you are not satisfied with please contact us by phone on 0800 445 668 or email at info@salonsupplies.co.nz within 48 hours of receiving your scissors. IT IS VERY IMPORTANT THAT YOU DO NOT CONTINUE USING SCISSORS IN THE EVENT THAT THEY ARE NOT CUTTING PERFECTLY. Where necessary a replacement scissor will be shipped by mutual consent on receipt of the scissors. Any manufacturing faults are guaranteed with full replacement on receipt of the faulty scissors – the scissors must be returned to us with evidence of purchase for replacement. An assessment will be undertaken to establish the cause of the 'problem'. We offer a lifetime warranty on manufacturing faults. Failure to advise us of any faults or defects within the 48 hour period will be deemed as full acceptance of and liability for payment of the scissors. 

Wear and tear, or misuse of scissors are not eligible for replacement. We will NOT cover replacement of scissors in the event that you 'had not checked them' within the 48 hours after receiving them, or you continued to use them even though they were not cutting correctly or if you decide they are 'not suitable for the techniques you use' etc. It is your responsibility to maintain good servicing of your scissors on a regular basis. Please check the education section for scissor care and our recomendation for a servicing agent. Leader NZ reserves the right to have all returned scissors assessed by an independent expert to ascertain the cause of the problem prior to replacement.

Returns should be sent to:

Leader NZ
1746 Raukawa Road
Hastings 4174
Hawke’s Bay
New Zealand

WHY CHOOSE US...

For our exclusive ranges of quality salon and beauty supplies. Because we deal direct with the manufacturer so you can buy with confidence knowing products are backed up with solid warrantees and enjoy real personal aftercare service by an experienced team. Because of the option of using our retail section to bring professonal products to the wider public at great prices.

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LOYALTY POINTS

Our aim is to reward our many loyal customers with Leader Loyalty Points (LLPs) and we are delighted to launch our new Leader Loyalty Point program that gives instant points on each product purchased online. The program is only available to members who purchase through this site.

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CONTACT US

Email: info@salonsupplies.co.nz
Phone: 0800 445668


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