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Customer Service

When you buy any product from Leader NZ, you not only receive prompt, priority service but you can buy with confidence because we stand by our products. We pride ourselves on our sales support. We hope you find the site interesting and informative and we invite you to submit feedback, constructive criticism and/or suggestions. Thanks for visiting Leader NZ online.
Customer Service
Returns Policy


If you are not totally satisfied with your order you may return it to us within 30 days for exchange or refund.  Returned items MUST BE in their original packaging and be unused with all the original tickets / labels. A copy of the purchase invoice must also be returned with the product.


PLEASE consider carefully when purchasing hair extension products as these will not be refunded unless faulty. Any product used will not be refunded for reasons relating to hygiene.
These products are also checked for manufacturing faults prior to dispatch and if on receiving them you are not 100% satisfied them please make contact immediately. 



Once any WAHL electrical product has been opened and used we are unable to refund you in the event you just don't want it anymore due to hygiene reasons. WAHL electrical products come with warranties. If you have an issue with a WAHL electrical product you will need to send it to a WAHL service agent for assessment and repair / replacement. You must send a copy of your invoice for proof of purchase in order to be covered under warranty. Please also include your contact details.

Returns should be sent to:

Leader NZ
1746 Raukawa Road
Hastings 4174
Hawke’s Bay
New Zealand


For our exclusive ranges of quality salon and beauty supplies. Because we deal direct with the manufacturer so you can buy with confidence knowing products are backed up with solid warrantees and enjoy real personal aftercare service by an experienced team. Because of the option of using our retail section to bring professonal products to the wider public at great prices.

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Our aim is to reward our many loyal customers with Leader Loyalty Points (LLPs) and we are delighted to launch our new Leader Loyalty Point program that gives instant points on each product purchased online. The program is only available to members who purchase through this site.

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Email: info@salonsupplies.co.nz
Phone: 0800 445668

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Silk Road





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